As a technician, Mark Garrow, transit/garage manager for the City of Bettendorf, Iowa, appreciated learning about and adapting to new technology. As the years went by and he accrued experience, he felt he could make a bigger impact from a management standpoint. With this exciting and challenging endeavor came many lessons he feels will be of use to others breaking into higher levels of government service.
- Put yourself in an employee’s shoes.
Think back to when you were being managed by someone: what helped you grow, and what made life harder…
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